Payment, Refund & Dispute Policy
How payments, cancellations, refunds, holds, chargebacks, and dispute reviews are handled.
BOOKA CREW LLC
Payment, Refund & Dispute Policy
Effective Date: [Feb 10. 2026]
Last Updated: [Feb 10. 2026]
This policy explains how payments, cancellations, refunds, and disputes work on the Booka Crew platform. It is designed to be clear and fair while protecting both customers and providers. By using the platform, you agree to follow this policy.
1. Payments
All services booked through Booka Crew must be paid through the platform's payment system. Payments made outside the platform are not protected and may lead to account action.
Payments are processed through a third-party payment provider (such as Stripe). If a payment fails, is declined, or cannot be processed, the associated job may be delayed, suspended, or cancelled.
2. How Payments and Payouts Work
Some payments may be authorized first and captured after the job is completed. If no dispute is submitted within the allowed timeframe, the platform may automatically mark a job as completed.
Provider payouts may be delayed briefly after job completion to allow time for dispute review, fraud checks, or payment verification. Platform service fees are deducted before provider payout.
3. Platform Fees
Booka Crew may charge a service or platform fee. These fees are generally non-refundable unless required by law or determined appropriate by Booka Crew.
4. Cancellations
Customers may cancel a booking within five (5) minutes of booking without charge. Cancellations made after this window may result in a cancellation fee unless otherwise stated.
If a provider cancels a job, the customer will not be charged a cancellation fee. Booka Crew may waive cancellation fees in cases involving platform error, fraud, or unusual circumstances.
5. Refunds
Refunds may be issued in full, in part, or in the form of platform credit depending on the situation. Refund eligibility may depend on timing, whether the service was completed, and evidence provided during review.
Refunds are not guaranteed and are determined after review. Unless required by law, the maximum refund will not exceed the total amount paid for the job.
6. Disputes
Disputes must be submitted within the platform's dispute window after job completion. Disputes should include clear supporting evidence such as messages, photos, or service details.
Booka Crew may request additional information before making a decision. Booka Crew's role in disputes is limited to payment and platform enforcement and does not make Booka Crew the provider of services.
7. Payment Holds and Adjustments
During disputes, fraud review, or payment verification, funds may be temporarily held. Booka Crew may adjust, reverse, or recover payments when necessary to resolve disputes, refunds, or chargebacks.
8. Chargebacks
If a customer initiates a dispute through their bank or card issuer, funds may be reversed according to payment processor rules. Providers are responsible for negative balances resulting from chargebacks or payment reversals.
9. Additional Notes
Booka Crew is not a bank, escrow service, or financial institution and does not guarantee payment outcomes, refunds, or provider earnings. Failure to follow this policy may result in warnings, suspension, or account removal.